All major companies conduct some form of customer satisfaction research, but this research can be fragmentary and merely anecdotal. As a result, companies often do not have a true gauge of what drives the customer.
At Delta, we get right to the heart of the matter by speaking, in-depth, directly with a representative base of your customers, one-on-one. Insights are given by the audience as a whole, not merely facebook fans or limited customer bases lacking potential customers.
We're not providing merely insights, we're providing measurable facts in the real world, that can translate into greater corporate profitability.